Numocity Technologies Private Limited recognises the importance of maintaining the privacy of the information belonging to you (the “User”). This Policy sets out details of how we treat user information we collect on https://www.numocity.com/, the corresponding Numocity mobile application, white labelled applications developed by the Company and SDKs used by customers of the Company (collectively, the “Platform“). The Platform is owned and operated by Numocity Technologies Private Limited, a limited liability company incorporated under the Indian Companies Act of 2013 and having its registered office at Bengaluru, Karnataka, (the “Company”).
Information that is collected by the Company:
In providing the various services that are available on the Platform (the “Services”), the Company may have to collect certain personal information from you. This information would, inter alia, include the following:
Active collection: This refers to the information that is actively provided by you while registering on the Platform, while browsing on the Platform, while requesting for a demo or other information on the Platform or while making payments using the payment gateway on the Platform etc. Such information shall include details of your geographical location, mobile number, address, user name, email id, vehicle registration number, Govt. ID details and Business registration details.
Passive Collection: This refers to the information that is gathered by the Company using tracking code technology, browser cookies etc. for collecting information about your usage of our Platform. This information may be used by the Company for internal research to understand User demographics, interests and behaviour with a view to improving the functionality of the Platform. This information may include the URL of the website that you visited just before visiting the Platform or which one you go to after visiting the Platform, your computer browser information, and your IP address. The Company may also use third party analytics tools for collection and analysis of data.
Active collection of Data:
- Contact information: If you contact us directly, we may receive information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account on the Platform, we may ask for your contact information, including your name, company name, address, email address, and contact number.
- Other information: While you use the Platform, the Company may collect information about your IP address and the browser you are using.
Passive Collection of Data:
The Company follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the Platform, and gathering demographic information.
The Company may use tracking tools like Google Analytics, Google Webmaster, browser cookies etc. for collecting information about your usage of the Platform. This information may be used by the Company for internal research to understand User demographics, interests and behaviour with a view to improving the functionality of the Platform.
You shall be responsible for the accuracy of the information provided to the Company for the use of the Platform and the Services. If there is any mistake in or change to the personal information provided by you for the use of Platform, you shall immediately notify the Company at firstname.lastname@example.org. You shall be solely liable for the consequences of providing incomplete, inaccurate or incorrect information on the Platform. Where the Company has reasons to believe that the information provided by you on the Platform is incorrect or incomplete, the Company may restrict you from using the Platform by disabling your User Account.
If you want to discontinue the use of the Platform, or if you want to withdraw the consent granted to the Platform for collecting and processing your data, please notify the Company at email@example.com. Once you discontinue the use of the Platform or withdraw your consent, the Company shall retain the personal information provided by you on the Platform for such time period as may be mandated by applicable law and thereafter erase the same in full.
User Rights pertaining to Data shared on the Platform
If you have entered and saved any information on the Platform, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we rectify or erase any personal data we hold about you. Please send your request to firstname.lastname@example.org.
- Updating your account information: If you have an account, you may be able to review the information you provided to us by logging into your account page and adjusting the settings under the “Account”.
- Email communications: If you receive an unwanted email from us, you can update your preferences by accessing the email preferences in your account settings page, or you can notify us at email@example.com.
- Telephone/Text communications: If you receive an unwanted call or message from us, you can update your preferences by requesting to us at the following email address firstname.lastname@example.org.
- Deletion or Other Request: To request deletion of your information or for another request regarding your information, please send an email to email@example.com. We will respond to your request within a reasonable timeframe, or otherwise in accordance with applicable law. We will retain your information for as long as your account is active or as needed to provide you the Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Use of your personal information by the Company:
To contact you: The contact information you provide would be used by the Company to contact you in relation to the provision of the Services. We would also use it to communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Platform, and for marketing and promotional purposes.
To improve the quality of the Services: The Company might use your information to improve the functionality of the Services, understand how you use the Services and the Platform and to ensure that its quality is maintained / bettered. We may also use your information to develop new products, services, features, and functionality.
For security purposes: The Company might use the information provided by you on the Platform to protect our company, our customers, or our websites.
For marketing purposes: The Company might send you information about special promotions or offers by itself or its subsidiaries and affiliates. The Company might also notify you of new or improved features on the Platform.
Transactional communications: The Company may also contact you by way of emails or SMSs to keep you informed of the various actions taken by the Company in the course of providing the Services.
The Company shall use your information only in a manner that is permitted by applicable law.
Processing of the data collected by the Platform
Any processing of data that is undertaken by the Company shall be only for the purposes expressly set out in this Policy. No portion of the data processed by the Company would be published by the Company unless such publication is part of the Services. If you want to object to any data shared by you being processed by the Company, you may send us an email at firstname.lastname@example.org and immediately cease using the Platform.
Sharing of information by the Company with third-parties:
Customers and Employees: The Company shall share your information with its customers and employees who are directly connected with the provision of the Services.
Service Providers: The Company shall share your information with other persons who the Company has contracted with for assistance with performing the Services such as payment processors or transactional message processors.
Compliance with law: The Company might share your information to respond to a court order or subpoena. The Company may share your information if a government agency or investigatory body requests the Company to do so.
Mergers and Acquisitions: If the Company sells its business or hives of a portion of the same to a new entity, your personal information that is available on the Platform may be transferred to the new entity.
SECURITY OF YOUR INFORMATION
The Company discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process transactions on our behalf or to provide the Services, and (ii) that have agreed not to disclose it to others. We take all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.
Information about each User that is maintained on the Platform and the Company systems is protected using industry standard security measures. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at email@example.com .However, no security measures are perfect or impenetrable, and the Company cannot guarantee that the information submitted to, maintained on, or transmitted from its systems will be completely secure. The Company is not responsible for the circumvention of any privacy settings or security measures relating to the Platform by any User or third parties.
Your security is a priority and we strive to provide a safe and secure environment for our customers; however, please note that we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure.
Please note that neither the Company nor any of its employees would have access to the password that relates to your User account on the Platform. You shall be solely responsible for protecting your login credentials to the Platform, and the Company shall not be liable in any manner for unauthorised use of your login credentials. You shall be liable to the Company for any loss suffered by the Company as a result of unauthorised use of your login credentials. In the event of any misuse or suspected misuse of the same, please notify the Company at firstname.lastname@example.org.
While the Company shall seek to implement the best market practices and security policies for the protection of your personal information, it shall not be liable for improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. It is expressly stated that the Company shall not be responsible for any breach of security or for any actions of any third parties that receive Users’ personal data or events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorized access to computer data and storage devices and storage technology, hardware, computer crashes, breach of security and encryption etc.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you grant the permission, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. The Company uses traffic log cookies to identify which pages are being used. This helps the Company analyze data about web page traffic and improve the functioning of the Platform. This information is used by the Company only for statistical analysis and then the data is removed from the system. Please note that the Company does not have any control over the cookies that are placed by third party links on the Platform. The Company does not represent to you that such third party websites have their own privacy policies or that the information that is provided by you to them would be secure.
When you visit the Platform, your name and email address may be saved in cookies. These are for your convenience so that you do not have to fill in your details again when your session is active. These cookies will be saved on your computer until you delete them.
The Company shall not be liable for the misuse of your personal information by third party websites.
The Company may, at its sole discretion, use third-party advertising companies to serve ads when a User visits the Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
SOCIAL MEDIA FEATURES
OUR POLICY TOWARD CHILDREN
This Agreement and the Services provided by the Platform are available to any person over the age of eighteen (18) years who registers on the Platform in the manner provided herein. Persons below the age of eighteen (18) shall not be entitled to use the Platform or the Services, unless such use is through the User account of a parent or legal guardian.
REDRESSAL OF GRIEVANCES
If a User has any questions or grievances regarding the Platform, the contents thereof, the manner in which personal data is being collated or processed by the Platform or regarding the Services, the User may reach out to Grievance Officer of the Company customer support at email@example.com (the “Grievance Officer”). The Grievance Officer shall address any complaint or grievance that is raised by a User within a period of one (1) month from when it is raised.
Where the Company requires additional information to process and respond to the query raised by a User, the Company shall notify the User of the same.
Force Majeure: The Company shall not be responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, pandemic, terrorism, armed conflict, labor strike, lockout, or boycott. The Company may at any time, in its sole discretion and without advance notice to you, cease operation of the Platform and the provision of the Services.
Notices: All notices given to a User by the Company or by a User to the Company or another User shall be in writing and in the English language. Such notice shall be sent by e-mail or mailed by a prepaid internationally-recognized courier service to the intended recipient at the address set out below, or any changed address that is notified by either Party:
Notice to the Company:
Numocity Technologies Private Limited
1659, 5th Cross, 6th Main
RPC layout, Vijayanagar II Stage
Notice to User:
At the email address provided by you at the time of registration on the Platform.